1. What Gets Deleted
Upon a verified deletion request, we delete or anonymize:
- Message logs and message content associated with your WhatsApp number
- Delivery/read status records tied to your number
- Any support tickets or notes linked to your number
Data that Meta itself stores on the WhatsApp Business Platform is governed separately by Meta's own data deletion process.
2. How to Request Deletion
- Send an email to support@kailabs.id from an address you control, or message the business you were chatting with on WhatsApp and ask them to submit the request on your behalf.
- Include the WhatsApp phone number (with country code) you want deleted.
- We verify the request and delete/anonymize associated data within 30 days.
- We confirm completion by email.
3. Automatic Requests (Meta Callback)
If a request is triggered automatically by Meta (e.g. via a connected Facebook Login
flow), our system receives a signed request at
POST /data-deletion, verifies it, deletes the associated data, and
returns a confirmation code and status URL as required by Meta's platform.
4. Timeline
Requests are processed within 30 days. You'll receive confirmation once deletion is complete.
5. Contact
- Email: support@kailabs.id
- Company: PT Kai Labs Indonesia
- Website: kailabs.id